Guides from behind the scenes
Knowledge and practical questions about planning, people and operations.
Event: When the agency and operations partner work as one team
Clarify responsibilities, handovers and changes between your event agency and operations partner. A practical guide to working together before, during and after an event.
Read the guideHospitality: A good arrival starts before the guest walks in
Plan event check-in and guest arrivals with clear roles, contacts and staffing. Follow the guest’s route from parking and the entrance to registration.
Read the guideLogistics: Better goods receiving for your event
Bring delivery lists, time slots and receiving responsibilities together. Get advice on loading areas, handovers and collections after your event.
Read the guideSecurity: Safety and service need to work together at events
Clarify roles, contacts and handovers between hospitality and security. Plan a shared briefing and a clear approach to changes during an event.
Read the guideCrew: The right event crew is more than extra hands
What should you clarify before booking event crew? Get advice on task descriptions, skills, contacts and planning the breakdown.
Read the guideEvent safety begins long before the doors open
Include safety in your first production meeting. Review access, crowd flow, staffing and responsibilities before, during and after your event.
Read the guideEvent crew: Why the build and breakdown are one production
Plan the build and breakdown as one connected assignment. Review sequencing, responsibilities, handovers, transport and materials returning to storage.
Read the guideWhat kind of security staff does your event need?
Event host, security guard or door supervisor? Explore tasks, skills, responsibilities and collaboration before choosing security staff for an event.
Read the guideHow to choose the right event staff for your conference
Choose conference staff around the guest journey, skills and programme. Plan staffing, session changes, briefings and shared expectations.
Read the guideEvent logistics from warehouse to venue: How to avoid costly mistakes
Connect storage, preparation, transport and crew in one plan. Review packing lists, handovers and return logistics from warehouse to venue and back.
Read the guideWhat does event storage cost, and what should you consider?
What is included in event storage pricing? Review storage, handling, transport and out-of-hours access before choosing a solution.
Read the guideHow to plan the right staffing for large events
Plan crew for larger productions around tasks, skills and time slots. Review roles, shifts, breaks and collaboration with other teams.
Read the guideProfessional venue operations: Making multiple suppliers work as one team
Bring venue operations together around one schedule, clear roles and agreed handovers between hospitality, crew, security and logistics.
Read the guideGood guest flow begins before guests arrive
Review the guest route and plan signage, assistance and staffing at busy passages. Explore guest flow from arrival to departure.
Read the guideEvent framework agreements: From individual assignments to strong partnerships
Create a shared basis for recurring events. Explore planning, framework agreements, quality, responsibilities and collaboration across specialist functions.
Read the guideCrowd management: How to prevent problems before they arise
An introduction to crowd management and DIM-ICE. Review design, information and management during arrival, circulation and departure at an event.
Read the guideGuest services as a competitive advantage for venues and event organisers
Plan the guest journey, staffing and briefing as one process. Explore service tasks, role boundaries and evaluating the guest experience at events.
Read the guideEvent transport: Why timing and coordination matter
Plan event transport with clear access, receiving, crew and return arrangements. Review vehicle choice, time slots and a plan B for changes.
Read the guideFestival staffing: Creating a good experience for guests and staff
Plan festival staff around guest flow and peak demand. Review service tasks, briefings, breaks and coordination between teams.
Read the guideEvent safety briefings: Why every staff member needs to know their role
Make safety briefings practical with clear roles, contacts and change procedures. Explore five questions staff should be able to answer.
Read the guidePlanning large event productions: From the first build to the final breakdown
Create a production plan with fixed deadlines, dependencies and responsibilities. Coordinate crew, deliveries, the build and breakdown.
Read the guideWhat do event staff cost? What to consider when comparing quotes
Compare event staffing quotes by tasks, hours, supplements and coordination. Explore five pricing questions before booking staff.
Read the guideHow many staff does an event need? Planning your team
Plan event staffing around tasks, arrival patterns and peak demand. Review headcounts, positions, leadership, breaks and handovers.
Read the guideMultiple suppliers at one event? Improve coordination and reduce misunderstandings
Give event suppliers a shared direction. Explore five steps for responsibilities, scheduling, handovers, communication and reviewing collaboration.
Read the guideEvent inventory management: Keeping track of materials and equipment
Track event equipment from return checks to its next departure. Explore records, preparation, access arrangements and shared packing lists for transport.
Read the guideRoadshows and tours: Making event logistics work across locations
Plan roadshows and tours with a shared route, packing lists and clear handovers. Review access, time buffers and changes between venues.
Read the guideTechnical event crew: Why experience and coordination make a difference
Clarify tasks, experience and skills before booking technical crew. Review briefings, coordination and the boundary between support and specialist work.
Read the guideStoring event equipment: Protecting your materials and investment
Clarify storage conditions, labelling and handling for event equipment. Review material requirements, access and coordination between storage and transport.
Read the guideTransport and delivery for trade shows, conferences and exhibitions
Plan transport for trade shows, conferences and exhibitions. Clarify vehicle access, loading, packing order, receiving and collection at the venue.
Read the guideEvent crew management: Building effective collaboration on site
Explore the crew lead’s role before and during production, including task allocation, short briefings, changes and coordinating breakdown.
Read the guideConference and business event security: Reassurance without disrupting the experience
Plan conference security around access, delegates and guest flow. Explore roles, staffing and collaboration with hospitality.
Read the guideEvent hosts: The first impression begins at the door
What does an event host do? Explore welcoming, registration, information and cloakroom tasks, plus the briefing that prepares the team.
Read the guideOutsourcing event operations: When does bringing tasks together with one partner make sense?
Assess outsourcing through operations, internal resources and the delivery chain. Explore which tasks can be combined and how potential benefits can be reviewed.
Read the guideFestival and concert safety: From risk assessment to practical delivery
Plan festival and concert safety around risk assessment, crowd flow, skills and briefings. Explore how teams work together.
Read the guideVIP event hospitality: When the details make the difference
Plan VIP hospitality with clear roles, discretion and a connected guest journey. Explore briefings, service needs and changes during the event.
Read the guideEvent contingency planning: When collaboration matters most if the unexpected happens
Clarify roles and communication when event plans change. Explore operational disruption and the transition to relevant emergency procedures.
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